Shipping Policy
Shipping Policy
1. General
Neonee.com is committed to shipping your orders as quickly as possible. This shipping policy describes the terms and conditions of delivery of products purchased on our site.
2. Delivery Areas
We deliver our products in France and internationally. The destinations available for delivery will be displayed when placing the order. Please note that restrictions may apply to certain international destinations.
3. Delivery Times
Delivery times vary depending on destination and product availability. In general, delivery times are as follows:
- Metropolitan France: 3 to 5 working days
- European Union: 5 to 10 working days
- International: 10 to 15 working days
These delivery times are indicative and may vary depending on transport conditions and product availability. Neonee.com cannot be held responsible for delivery delays caused by events beyond its control (strikes, bad weather, customs, etc.).
4. Delivery Costs
Shipping costs are calculated based on the weight of your order and the delivery destination. They will be clearly indicated when placing the order. For some orders, free shipping options may be available, depending on current promotions and the amount of the order.
5. Delivery Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You will be able to track the status of your delivery in real time via the carrier's website.
6. Delivery Address
Please ensure that the shipping address you provide when ordering is correct and complete. Neonee.com will not be held responsible for undelivered packages due to an incorrect or incomplete address. In case of an error, please contact us immediately at contact.neonee@gmail.com to correct the information.
7. Receipt of the Order
Upon receipt of your order, please check the condition of the products and immediately report any damage or missing product to our customer service at contact.neonee@gmail.com . If the package is damaged, we advise you to refuse delivery and inform us so that we can proceed with a new shipment.
8. Delivery Delays and Problems
If there is a delay or problem with the delivery of your order, please contact us at contact.neonee@gmail.com . We will do our best to resolve the issue as soon as possible.
9. Customs and Taxes
For international deliveries, customs fees and taxes may be applied by local authorities. These fees are the responsibility of the customer and are not included in the price of the products or in the delivery costs. We recommend that you check with your local authorities to find out the applicable fees before placing your order.
10. Contact
For any questions regarding our shipping policy, please contact us at contact.neonee@gmail.com .