Terms of Service
Terms of Service
1. Introduction
These Terms of Service (hereinafter "Terms") govern the use of the website Neonee.com (hereinafter "the Site"), published by Neonee, whose head office is located at 111 chemin du vieux moulin 66432 Pegolas, registered in the Trade and Companies Register under number 204N403. By accessing and using the Site, you unreservedly accept these Terms.
2. Use of the Site
2.1. Content of the Site The Site and its contents, including, but not limited to, texts, images, videos, logos, and graphics, are protected by intellectual property laws. Any reproduction, distribution, modification or use of the content without the express permission of Neonee.com is prohibited.
2.2. User Account To access certain services on the Site, you may be asked to create a user account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
2.3. User Conduct You agree to use the Site in a lawful and respectful manner. You must not use the Site to:
- Post or transmit any unlawful, offensive, defamatory, obscene or harmful content.
- Violate the intellectual property rights or other rights of third parties.
- Introduce viruses or other malicious code.
- Collect personal information about other users without their consent.
3. Orders and Payments
3.1. Order Process To place an order on the Site, you must follow the online ordering process and provide accurate and complete information. Neonee.com reserves the right to refuse or cancel any order if fraud or non-compliance with these Terms is suspected.
3.2. Prices and Payment Product prices are indicated in euros, all taxes included (TTC), excluding delivery costs. Payment is due immediately upon ordering. The accepted methods of payment are indicated on the Site.
3.3. Order Confirmation Once your order has been placed, you will receive a confirmation email. This confirmation does not constitute acceptance of your order, but only confirmation of receipt of your order.
4. Delivery and Complaints
4.1. Delivery The products are delivered to the address indicated when ordering. Delivery times are indicated on the Site and may vary depending on the availability of the products and the destination of the order. Neonee.com cannot be held responsible for delays in delivery caused by events beyond its control.
4.2. Complaints In case of damaged or non-compliant products, you must contact our customer service at contact.neonee@gmail.com within 14 days of receiving your order. We will process your complaint as soon as possible.
5. Limitation of Liability
Neonee.com shall not be liable for any direct or indirect damages resulting from the use or inability to use the Site. Neonee.com does not warrant that the Site will be available uninterrupted or error-free.
6. Intellectual Property
All contents of the Site, including text, graphics, logos, icons, images, audio clips, digital downloads and software, are the property of Neonee.com or its content suppliers and are protected by copyright and trademark laws.
7. Protection of Personal Data
We take the protection of your personal data very seriously. Please see our Privacy Policy for more information on how we collect, use and protect your personal information.
8. Modifications to the Conditions
Neonee.com reserves the right to modify these Terms at any time. Changes will be posted on this page and, if the changes are significant, we will notify you by email or through a notice on the Site.
9. Applicable Law and Competent Jurisdiction
These Conditions are governed by French law. In the event of a dispute, the French courts will have sole jurisdiction.
10. Contact
If you have any questions regarding these Terms, please contact us at contact.neonee@gmail.com .