Return and Refund Policy
Return and Refund Policy
1. Right of withdrawal
In accordance with current legislation, you have a period of 14 calendar days from the date of receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties.
2. Return conditions
For your return to be accepted, items must be in their original condition and packaging, unused, undamaged and accompanied by all accessories, instructions, and documentation. Items returned incomplete, damaged, damaged or soiled will not be accepted.
3. Return procedure
To initiate a return, please follow these steps:
- Contact our customer service at [email address] or [phone number] to inform us of your wish to return an item.
- You will receive an email confirmation with detailed return instructions.
- Carefully package the items to be returned, preferably in their original packaging.
4. Return costs
Return costs are the responsibility of the customer, except in the case of non-conformity of the products. In this case, we will provide you with a prepaid return label.
5. Returns processing and refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your request is ap
Return and Refund Policy
1. Right of withdrawal
In accordance with current legislation, you have a period of 14 calendar days from the date of receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties.
2. Return conditions
For your return to be accepted, items must be in their original condition and packaging, unused, undamaged and accompanied by all accessories, instructions, and documentation. Items returned incomplete, damaged, damaged or soiled will not be accepted.
3. Return procedure
To initiate a return, please follow these steps:
- Contact our customer service at contact.neonee@gmail.com.
- to inform you of your wish to return an item.
- You will receive an email confirmation with detailed return instructions.
- Carefully package the items to be returned, preferably in their original packaging.
4. Return costs
Return costs are the responsibility of the customer, except in the case of non-conformity of the products. In this case, we will provide you with a prepaid return label.
5. Returns processing and refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
- The initial delivery costs are not refundable, except in the event of a lack of conformity of the products.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at contact.neonee@gmail.com.
7. Non-refundable items
Certain types of goods cannot be returned. This includes:
- Gift cards
- Downloadable Software Products
- Health and personal care products
- Sale items (if applicable)
8. Questions
For any questions regarding our return and refund policy, please contact us at [email address] or [phone number].
credited to your credit card or original method of payment, within 10 business days. - The initial delivery costs are not refundable, except in the event of a lack of conformity of the products.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at contact.neonee@gmail.com.
7. Non-refundable items
Certain types of goods cannot be returned. This includes:
- Gift cards
- Downloadable Software Products
- Health and personal care products
- Sale items (if applicable)
8. Questions
For any questions regarding our return and refund policy, please contact us at contact.neonee@gmail.com.