General Conditions of Sale

General Conditions of Sale

1. Preamble

These General Terms and Conditions of Sale (hereinafter "GTC") govern the contractual relations between Neonee.com (hereinafter "we" or "Neonee") and any natural or legal person (hereinafter "the Customer" or "you") wishing to make a purchase on the Neonee.com website (hereinafter "the Site"). By placing an order on the Site, the Customer accepts these GTC without reservation.

2. Products

The products offered for sale are those appearing on the Site on the day of consultation by the Customer. We reserve the right to modify the product assortment at any time. Each product is presented with a detailed description established by Neonee.com or its suppliers. The photographs of the products are as faithful as possible but cannot ensure perfect similarity with the product offered.

3. Price

Product prices are indicated in euros, all taxes included (TTC), excluding delivery costs. Neonee.com reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time the order is validated.

4. Order

4.1. Order process To place an order, the Customer must follow the online order process and provide the information necessary to validate the order. Validation of the order implies acceptance of these General Terms and Conditions.

4.2. Order Confirmation Once the order has been placed, the Customer receives a confirmation email. This email only confirms receipt of the order and does not constitute acceptance of the order.

4.3. Availability of products Products are offered within the limits of available stocks. In the event of unavailability of a product after placing the order, we will inform you by e-mail and offer you either the cancellation of your order or the replacement by an equivalent product.

5. Payment

Payment is due immediately upon ordering. The Customer may pay for their purchases by credit card, PayPal, or any other payment method accepted on the Site. Neonee.com uses a secure payment system to ensure the confidentiality and security of transactions.

6. Delivery

6.1. Delivery areas We deliver our products in France and internationally. Delivery costs and delivery times vary depending on the destination.

6.2. Delivery times Delivery times are indicative and may vary depending on transport conditions and product availability. Neonee.com cannot be held responsible for delivery delays caused by events beyond its control.

6.3. Receipt of the order Upon receipt of your order, please check the condition of the products and immediately report any damage or missing product to our customer service at contact.neonee@gmail.com . If the package is damaged, we advise you to refuse delivery and inform us so that we can proceed with a new shipment.

7. Right of withdrawal

In accordance with current legislation, the Customer has a period of 14 calendar days from the date of receipt of his order to exercise his right of withdrawal without having to justify reasons or pay penalties. To exercise this right, the Customer must contact our customer service at contact.neonee@gmail.com and follow the return instructions. The return costs are the responsibility of the Customer, except in the event of a lack of conformity of the products.

8. Warranty and Claims

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of a defective or non-compliant product, the Customer must contact our customer service at contact.neonee@gmail.com as soon as possible. We undertake to replace the defective product or reimburse the Customer.

9. Protection of personal data

We take the protection of your personal data very seriously. Please see our Privacy Policy for more information on how we collect, use and protect your personal information.

10. Liability

Neonee.com cannot be held responsible for indirect damages resulting from the purchase of products on the Site. In the event of a dispute, Neonee.com's liability will be limited to the amount of the order.

11. Intellectual Property

All contents of the Site, including text, graphics, logos, icons, images, audio clips, digital downloads and software, are the property of Neonee.com or its content suppliers and are protected by copyright and trademark laws.

12. Applicable law and competent jurisdiction

These General Terms and Conditions are governed by French law. In the event of a dispute, the French courts will have sole jurisdiction.

13. Contact

For any questions regarding these T&Cs, please contact us at contact.neonee@gmail.com .